INFORMATION TECHNOLOGY MANAGER – FT; salary/exempt; non-union, excellent benefits TOWN OF BEDFORD - IT DEPARTMENT

POSITION: INFORMATION TECHNOLOGY MANAGER – FT; salary/exempt; non-union, excellent benefits

TOWN OF BEDFORD - IT DEPARTMENT

SALARY: $90,064.00 minimum; starting wage likely not to exceed $125,000.

Excellent benefits and NH State Retirement

SUMMARY: Reports to the Assistant Town Manager, works collaboratively with Department Heads to align technology strategy with Town-wide goals, supervises and supports one IT Systems Administrator I position and serves on the Town Manager’s Department Head Team. The IT Manager performs strategic planning, administrative, technical, professional, supervisory and hands-on maintenance of technology systems for the Town. Ensures the department is properly supporting all departmental IT needs within the Town of Bedford local government entity including Police and Fire 911 services and infrastructure. Develops and enforces IT policies, standards, and procedures to ensure compliance with federal and state cybersecurity and data privacy requirements.

TYPICAL DUTIES:

 Oversees all enterprise technology infrastructure, including servers, networks, endpoints, telecommunications, and departmental applications.

 Serves as the Town’s cybersecurity lead. Reviews, updates and maintains cybersecurity plans, safeguarding of data and disaster recovery planning and operations

 Negotiates and manages contracts and service agreements to ensure cost-effective and reliable technology services.

 Analyzes the needs of the Town. Prioritizes, designs and maximizes systems, hardware and peripherals to ensure reliability, security and integrity of all data and systems.

 Presents and explains budget during governmental budget process.

 Plans and supports the Town website platform (CivicPlus).

 Provides for operational efficiency and enables mobile workforce secure accessibility to high-quality digital government information to provide service anytime, anywhere, on any device.

 Maintains equipment inventory, proper disposal of outdated or functionally deficient hardware and peripherals. Purchases, configures, troubleshoots and distributes hardware to users.

 Oversees the IT Help Desk and ensures 24/7 emergency services through on-call planning.

 Assists HR & the Town Manager with email file locks and data retrieval as necessary.

 Leverages resources for day-to-day issues to maximize network and systems up time and security as well as the Town’s Single Sign-on (SSO) enhancements.

 Supports and enhances utilization of Microsoft 365 line of products and SSO features across custom platforms, ensures highest functionality of the public safety telecommunications and records management systems, user supports vendor interface for several role specific in-house and cloud-based applications.

 Attends training and remains current on the principal practices and new developments.

 Oversees the Windows desktop and server operating systems, Active Directory, Exchange Server, PowerShell and multi-site routed network topologies.

 Performs other directly related duties consistent with the role and function of the classification. (This job specification should not be construed to imply that these duties are the exclusive standards of the position. Incumbents may be required to follow any other instructions, and to perform any other related duties, as needed.)

MINIMUM QUALIFICATIONS:

 Bachelor’s Degree in Management Information Systems, Computer Science, or a closely related discipline (such as business degree with a technical focus), plus 7 years of experience. Masters in Information Management preferred

 Extensive knowledge of best practices of systems including servers, networks, cloud-based infrastructure, software, and workstations

 Broad and practical knowledge of how technology serves business needs, with specific local government technology experience preferred

 Experience in Windows & Linux servers and desktop operating systems, virtualization technology (e.g. VMware/Hyper V) and network protocols

 Network administration qualifications and experience in Microsoft, VMWare, Cisco and IP networks

 Proficiency in Microsoft365 services including Entra ID (Azure AD), Exchange Online, SharePoint Online, Teams, and security/compliance features

 5-10 years’ experience in a hands-on technical role plus strategic planning, managerial and supervisory skills

 Thorough knowledge of the principles, methods and procedures involved in planning, installing, maintaining and troubleshooting computer systems. Ability to define problems and issues, collect data, establish facts, draw valid conclusions and implement a plan of action

 Demonstrated ability to translate technical concepts into actionable strategies for non-technical stakeholders

 Ability to perform physical tasks associated with hardware installs, cabling and relocation of hardware

 Must pass a criminal history/background check and maintain Town of Bedford security clearance

 Must have sufficient knowledge, skills, abilities and commensurate experience to meet or exceed the requirements of the job. Must be able to obtain required certifications 

Any equivalent combination of experience and training which provides the knowledge, skills and abilities necessary.

DESIRABLE SKILLS/AREAS OF EXPERTISE:

Microsoft Office 365 administration; Linux systems administration; VMware administration; Intune and Autopilot experience, CJIS compliance; Municipal applications, including Munis; Veeam, Cisco Smart Systems networking experience, routing, switching, and deployment options to establish digital resilience and create agile, future-proofed workspaces; Proficiency in Palo Alto/Panorama and Fortinet/FortiGate routers and firewalls; Mimecast, Huntress or other like software for gate-keeping measures; Voice over Internet Protocols; CloudPermit; DocStar; Connectwise Control; RMS/CAD, Vision Appraisal work.

APPLICATION PROCEDURE:

The required application may be obtained online at https://www.bedfordnh.org/230/Employment-Opportunities or in person at the Town Offices. Completed application, resume, and cover letter may be submitted to:

Bedford Town Offices

Human Resources Department

24 North Amherst Road

Bedford, NH 03110

APPLICATION DEADLINE: Open until filled.